InsightSquared Support Documentation
- Managed and executed a complete overhaul of the customer-facing Support Library.
- Increased traffic to the Support Library by 52% over 6 months.
- Developed a new structure, layout, style guide, and article templates for the Support Library.
- Collaborated with other teams to find new ways to integrate content across the organization.
Client
InsightSquared
Location
Boston, MA
Position
Documentation & Training Lead
Customer Engagement & Analytics Consultant
Tools
Trello, Zendesk, Confluence, Pivotaltracker, Google Analytics
